Customer Service Representative (PPC)

Company Overview:

For nearly 200 years the purpose of the Presbyterian Publishing Corporation has been to enlighten, educate, and challenge our readers. Through our main imprint, Westminster John Knox Press, we publish books for three main audiences: academics, clergy, and general readers. Our several lines of curriculum in Growing Faith Resources provide sustenance for those in church study groups. And our newest imprint, Flyaway Books, helps children understand the Bible and the world around them.

We operate as a nonprofit organization. We do this so we can publish works that will make a difference in the world, not just capitalize on what is popular at the moment. We believe our resources make a positive difference not just in the church, not just among Christians, but in the wider society as well.

The Presbyterian Publishing Corporation (PPC) is the official denominational publisher of the Presbyterian Church (U.S.A.). We are a 501(3)c nonprofit, and one of the seven agencies and entities of the General Assembly. (The others are the Presbyterian Mission Agency, the Office of the General Assembly, the Board of Pensions, the Presbyterian Foundation, the Presbyterian Investment and Loan Program, and the Presbyterian Church (U.S.A.), A Corporation. PPC was created by the General Assembly to be financially self-sustaining, meaning it exists solely on the sale of its books and resources, and has editorial autonomy in what we publish.

The Presbyterian Publishing Corporation is an independent organization whose Board of Directors is elected by the Presbyterian Church (U.S.A.).  Our imprints and product lines currently include Westminster John Knox Press, Flyaway Books, Growing Faith Resources, These Days daily devotional, and PCUSAStore.com.

With worldwide distribution of more than 2,500 titles, PPC continues to build one of the most successful and respected publishing programs in the fields of church, academic, and general religious publishing, a program recognized around the world for challenging works by leading authors.

Purpose of the Position:

The ideal candidate will have outstanding computer skills, have a positive attitude and strong people skills.  They should be highly organized and comfortable working in a fast-paced environment working on multiple tasks.

Responsibilities:         

The Customer Service Representative’s primary duties will include the following:

• Answer in-bound calls on multiple toll-free lines
• Key and import orders, credits, and subscription data into business software
• Assist customers with electronic products and on-line ordering
• Research and resolve customer ordering issues
• Export orders to third party vendors
• Organize and assemble mailings to customers
• Other duties as assigned

Requirements: 

Education: Associate degree or higher preferred. Knowledge of the PCUSA a plus. 

Experience:

• Two years or more in a customer service related position
• Strong computer skills and proficient in Microsoft applications 
• Proven ability to handle large volumes of calls working in a fast paced environment
• Excellent written and verbal communication skills 
• Able to manage multiple projects at once
• Excellent organizational skills with a strong attention to detail

Internal Contacts: All management and staff.

External Contacts: Customers, vendors, and distribution personnel

Benefits: In addition to a competitive salary, the position offers an excellent health care plan with low premiums, defined-benefit pension, optional 403b, optional dental and vision coverage, and flexible office/home work schedule.

Please submit cover letter and resume to Elizabeth Sanders at esanders@presbypub.com  

Presbyterian Publishing Corporation retains the discretion to add to or change the function, responsibilities and/or minimum qualifications for this position at any time.

PPC is an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. PPC believes that diversity, inclusion, and a commitment to anti-racism among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We celebrate diversity in our authors and the books we publish, and are committed to creating an inclusive, anti-racist workplace for all employees.