UX Content Writer, Senior Associate

We’re looking for a content designer who’s passionate about simplifying banking for business clients in the innovation economy and startup sector. Help us take a new banking platform out of beta and into general availability. You’ll collaborate closely with design, tech, and product partners while enjoying being part of a wider content community of practice. 

As a UX Content Writer, Senior Associate at JPMorganChase, you’ll play a pivotal role in shaping customer experiences through content and language, building customer confidence and driving engagement. Leveraging your advanced proficiency in UX writing, content architecture, and storytelling, you’ll plan, create, and structure product content within a user experience design framework. Your work will have a moderate impact on product design, architecture, and functionality, while collaborating with cross-functional teams to ensure inclusive, accessible, and customer-centric solutions. You’ll contribute to the content design practice by maintaining team resources and advocating for content design to design partners. With a strong understanding of financial services, you’ll contribute to the development of innovative strategies and solutions, working independently and providing guidance to your team and peers. 

Job Responsibilities 

• Develop and implement content strategies for moderately complex products, ensuring alignment with user experience design principles and business objectives. 
• Collaborate with cross-functional teams to create engaging, user-friendly content that adheres to accessibility guidelines and inclusive design practices. 
• Utilize rapid iterative design techniques to create, test, and refine content concepts, incorporating user feedback and insights for continuous improvement. 
• Apply advanced writing and editing skills to produce clear, concise, and engaging content that effectively communicates complex concepts to diverse audiences. 
• Monitor and analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences. 
• Work five days a week in office. Hybrid and remote arrangements are not available. 
• Ability to prioritize work in a fast-paced environment while partnering with multiple teams at once. 

Required Qualifications 

• 3+ years of experience or equivalent expertise in content design, user experience design, or a related field. 
• Advanced proficiency in UX writing, content architecture, and storytelling. 
• Demonstrated experience in applying accessibility guidelines and inclusive design practices to create user-friendly content. 
• Proficiency in rapid iterative design techniques, with a track record of incorporating user feedback and insights for continuous improvement. 
• Strong knowledge of financial services industry, with the ability to apply this knowledge to content creation and strategy. 
• Familiarity with Figma, LLMs, and other work and productivity tools.