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Sr. Copywriter (TCF)

Concentrix
2 days ago
Full-time
On-site
Philippines

Job Title:

Sr. Copywriter (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We’re deep in technology, strategy and creative. We need a versatile, experienced, copywriter who can develop clear and compelling copy in support of various efforts. You'd be writing for a variety of formats and your words will inform and engage target audiences and drive business outcomes.

Our ideal candidate is a collaborative, skilled, and detail oriented copywriter with a deep understanding of the banking and finance sector and an eye for detail. While not specifically a technical writer, candidates should be able to create content to support businesses that sell technical products and services. This is an individual contributor role that is ultimately responsible for knowledge base and internal communication content for a large US client.


Responsibilities:

  • Writing clear, compelling copy for various media (e.g. long form blog posts, customer stories, training documentation, marketing copy, demand gen, sales enablement assets, etc.)

  • Writing clear, compelling copy that informs and instructions for various media (e.g. learning objectives, learning modules, skills assessments, surveys, etc.). 

  • Managing multiple projects concurrently while meeting tight deadlines. 

  • Engaging and managing client SMEs and teams to understand the purpose of the asset key takeaways and calls to action (CTAs), and behavior it is trying to influence.   

  • Editing content for flow and clarity, ensuring instructional material is engaging and easy to understand. 

  • Adhering to client brand and editorial guidelines. 

  • Applying feedback from client team and quality control editors. 

  • Partnering with client teams, making suggestions, bringing own ideas and expertise to the table.  

Required Skills:

  • Minimum of 5+years of experience in copywriter/content creator roles. 

  • Writing learning objectives, designing courses, designing eLearning, and editing content for flow and clarity 

  • Proficiency in Microsoft Office and content and learning management systems such as Xyleme. 

  • Ability to facilitate interviews and workshops with subject matter experts (SME) to gather the required input to write compelling materials. 

  • Exceptional writing, editing, and proofreading abilities with strong attention to detail. 

  • Strong interest in education, adult-learning, and anti-financial crime and digital fraud. 

  • Strong research skills and a natural curiosity to learn new topics. 

  • Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines. 

  • Ability to work independently and as part of a team in a fast-paced environment. 

  • Excellent time management and organizational skills. 

  • Team player with excellent communication and interpersonal skills.

    • Bachelor's degree in Journalism, Communications, English or equivalent experience.   

    • Reliable home internet service.  

    • Willingness to work a 3rd shift that overlaps with U.S. business day.   

Location:

PHL NCR Makati Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time