Content Writer
FYI
About FYI:
FYI is a product-led SaaS company built by accountants, for accountants. Our platform unifies cloud document management, automation and practice management into one intuitive solution, helping firms eliminate manual processes and focus on higher-value work.
Behind our product is The FYI Way, our operating system built on clarity, consistency and excellence. We scale with structured processes, automation and AI, clear expectations and measurable outcomes that keep teams aligned and performing at a world-class standard.
The position:
We’re looking for a Content Writer to develop helpful, easy-to-follow resources for FYI users. Working closely with the Content team, Product, QA and Client Success, you’ll turn platform functionality and workflows into user-focused resources such as Help Centre articles, guides and learning materials. Your content will help clients understand how FYI works, adopt features more effectively and increase their ability to self-service.
This is an exciting opportunity for someone eager to grow their career as we continue to deliver world-class SaaS products and scale our global team.
Key responsibilities:
- Translate technical platform features into clear, user-focused content that supports both new and existing users.
- Create and maintain Help Centre articles, FAQs, onboarding materials, release notes and product communication.
- Develop content that supports feature adoption and reduces avoidable support enquiries.
- Identify content gaps using feedback and user insights, and contribute to continuous improvement of documentation standards.
- Minimum 2 years’ experience writing user-facing content, ideally within a SaaS or technical environment.
- Strong ability to translate technical concepts into clear, structured and easy-to-understand content.
- High attention to detail, with a strong focus on accuracy, clarity and consistency across content.
- Ability to work independently, manage priorities and take ownership of high-quality outcomes.
- Understanding of accounting workflows or previous experience using FYI is highly advantageous.
You’ll need valid working rights in Australia and the ability to complete satisfactory background and verification checks, as part of our standard recruitment process.
Why work for FYI:- Highly competitive remuneration aligned to your experience and impact.
- Work remotely from anywhere in Australia or hybrid working from Adelaide.
- Professional development opportunities to accelerate your growth as FYI continues to expand globally.
- Paid Parental Leave, celebration leave and additional leave at key service milestones.
- Regular team events and company retreats that build connection and alignment.
- Access to modern technology, working spaces and the tools you need to do your best work.
- A supportive, high-performing culture where your ideas are encouraged and recognised.
How to apply:
If you are driven by impact and excited to help lead what comes next at FYI, we would love to hear from you.
Please submit your resume and a brief cover letter, outlining your alignment to this position and why you want to join FYI.
Our promise is a fair and considerate recruitment process. You’ll always hear an outcome from us, and we’ll share feedback where we can.