Netaxis is currently seeking a
detail-oriented and strategic individual to join our team as a Content Writer.
We are in search of an enthusiastic individual with a passion for learning to
enhance client operations information through clear and informative articles
and decision trees. Our team consists of forward-thinking and highly motivated
professionals. If you are eager to develop a rewarding career and believe you
possess the necessary skills and experience to contribute to our success, we
are excited to collaborate with you!
Responsibilities: Content Creation
Develop troubleshooting articles for
the operations team by revising content for products
Collaborate with the team to utilize
various resources and systems to create product-related documents
Review extensive research materials
to simplify information and create user-friendly articles
Write self-service articles while
adapting to the client's tone of voice
Optimize processes and create
flowcharts as needed
Publish content to the Knowledge
Management system
Quality Assurance:
Establish a style guide for
consistent article writing
Create templates for different article
types as necessary
Develop a content taxonomy with SEO
keywords for easy searchability
Prepare well-structured articles
using authoring tools for the client's Knowledge Management System
Deliver high-quality articles to
effectively address user queries
Implement a quality assurance
process to ensure content consistency and governance
Relationship Building:
Collaborate with the client team to
address queries effectively
Requirements
Qualifications:
Previous experience as a content
writer, technical writer, or similar role
Portfolio of published articles
Ability to conduct research using
various sources
Strong written and verbal
communication skills in English
Proficient in meeting deadlines
Graduate in any field related to
English literature or journalism preferred
Experience with DITA XML or similar
tools is a plus
Familiarity with Content Management
Systems (e.g. WordPress, Oxygen) is an advantage