Closeout Coordinator

Cornel's is a fast growing, locally owned, home services company. www.cornelsplumbing.com

We are seeking a Closeout Coordinator to join our team.  

Pay range:  $25-$32/hour, full time.  

This position has the ability to work remotely up to two days each work week after training is completed. General operating hours are 7am-4pm M-F.  

Primary Focus: All tasks after work scope is complete, plus AR, callbacks, warranty, and coverage.

1. Inspections (HVAC & Plumbing)

• Schedule all required inspections once work is complete
• Coordinate with customers and the city/county
• Track inspection results and follow up on corrections if needed

2. Final Balance Collection & Invoicing

• Batch invoices once work is complete and ready for billing
• Review invoices for accuracy prior to sending
• Collect final payment after job completion
• When financing payments are received, enter and apply all related purchase orders in ServiceTitan
• Communicate invoice details and balances due with customers
• Follow established collections process

3. Equipment Registration & State Label Submission

• Register all HVAC and plumbing equipment as required
• Submit and enter all required minor labels to the state website for both HVAC and plumbing
• Confirm registration and label submission is completed within required timelines

4. ServiceTitan Accuracy

• Ensure all equipment is entered correctly in ServiceTitan
• Verify serial numbers, model numbers, and job data

5. Callbacks & Warranty (Plumbing)

• Manage all plumbing install callbacks
• Handle warranty-related issues and scheduling with plumbing
• Coordinate with techs and customers to resolve issues

6. Accounts Receivable (AR) & Collections

• Own and monitor the AR report
• Ensure invoices are batched and sent in a timely manner
• Follow the AR collections process (calls, emails, reminders)
• Track payment status and document collection efforts
• Escalate delinquent accounts per company policy
• Take care of invoice from sub contractors and take responsibility of forwarding them to the accounting department

7. Coverage & Backup Support

• Provide coverage for Plumbing or HVAC Coordinator during:
  • PTO
  • Call-outs
  • High-volume periods
• Temporarily assume scheduling and customer communication duties as needed

Ability to handle fast moving processes and work with a team.

Experience using ServiceTitan on a daily basis at a basic level

Experience in trade specific support role.

Position is an office support position which can include; prolonged sitting, keyboard typing, occasional standing, traversing the room and building, bending to access equipment, and attending meetings.